Vlive -

<h3>Frequently Asked Questions</h3>How much will VLive! Services cost me? • Browsing on VLive! is free of charge for as long as you are in the Vodacom Live! portal. This is referred to as On-Net browsing. Example, while browsing content on VLive! and you search for content that is not part of the VLive! portal or you follow a link that leads you out of the Vodacom live! portal, you will be browsing Off-net. This is charged at the applicable data rate. • You will only be charged when you choose to subscribe to any of our content services such video’s or chat. On VLive! You will always be notified before being charged. What Vodacom Live! Subscription services are available to me? • VLive offers content within the following categories (kids, chat, video, news) and the charges range from R2 to R30 once-off purchase or recurring subscription. The price points will be presented to you prior to making any purchase. How do I find out what Content Services I have subscribed to? • You need to login to Vlive with your MSISDN and OTP, then navigate to the profile section where you can view the content services you are subscribed to. • You can also check what services you are subscribed to through any of the options below: Via *135*997#: 1. Dial *135*997# 2. Select option 1 to view individual services to which you are subscribed Visit a Vodacom store: Visit any of our Vodacom retail stores and a friendly Customer Care Representative will assist you to check what services are associated to your mobile number. Call Centre: Dial 135, free from your Vodacom number, or 082 135 from any other number for assistance from a Vodacom Customer Care representative. How do I unblock my number from Content Services to allow me to purchase again? • Self-Service via USSD: Dial *135*997# and select option 3 to Unblock Content Services, if your number has previously been blocked. In the case where content block was not previously applied, you will only see the option to Block your number. You will receive a confirmation message as soon as the Content Block has been successfully removed from your number Retail Stores: You can visit any Vodacom retail store and a friendly Customer Care Representative will assist. For your safety, an OTP (One-Time Pin) will be sent to your number that is required by the Customer Care Representative to remove Content Block. You will receive a confirmation message as soon as Content Block has been successfully removed from your number Call Centre: Dial 135, free from your Vodacom number, or 082 135 from any other number and a friendly Customer Care Representative will assist. For your safety, an OTP (One-Time Pin) will be send to your number that is required by the Customer Care Representative to remove the Content Block that was set on your number You will receive a confirmation message as soon as Content Block has been successfully removed from your number Which VLive content has an age restriction? • The chat services category requires that the user confirms that they are 18 years old and above. The user will need to click on “Continue” on the verification page in order to access the chat services. • Users with parental control activated on their mobile number will be restricted from accessing the content. How do I setup parental control on my number to restrict my children from accessing inappropriate content? • All Contract and Prepaid customers can bar access to adult content for FREE on a Vodacom cellphone by dialling *135*123# from the phone concerned. • To unblock the adult content restriction, visit your nearest service provider and show your ID to prove that you’re at least 18 years old. • Adult content cannot be unblocked telephonically via Customer Care. • For more information, dial 082 135, FREE from a Vodacom cellphone.